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1.Size Problems
2.Color Problem
3.Payment Problem
4.Return Policy
5.Delivery Time
5.How to Order ?


1.Size Problems
When you place the order,please place your size in the note of the order,because the Ecrater has suppply the method to choose the size.We accept the standard size and custom measurements for the dresses . For the standard size chart Size Bust Waist Hip Dress length US4/UK6/AU6/EUR34 86CM/34IN 64CM/25IN 94CM/37IN 130CM-135CM/51IN-53IN US6/UK8/AU8/EUR36 89CM/35IN 66CM/25IN 97CM/37IN 130CM-135CM/51IN-53IN US8/UK10/AU10/EUR38 91CM/36IN 69CM/27IN 99CM/39IN 130CM-135CM/51IN-53IN US10/UK12/AU12/EUR40 94CM/37IN 71CM/28IN 102CM/39IN 130CM-135CM/51IN-53IN US12/UK14/AU14/EUR42 98CM/39IN 75CM/30IN 105CM/40IN 130CM-135CM/51IN-53IN US14/UK16/AU16/EUR44 102CM/40IN 79CM/30IN 109CM/43IN 130CM-135CM/51IN-53IN We strongly recommend that you have your measurements taken by a professional before buying any gown online. Please follow the measurement instructions, and measure yourself carefully. This is the information you need to proide for custom : Size unit: cm,1 inches=2.54cm 1.Full Bust = __ cm 2.Waist = ___ cm 3.Hips = ______ cm 4.upper bust = ____ cm 5.under bust = ____ cm 6.Nipple to Nipple = ____ cm 7.Shoulder to Shoulder = ____ cm 8.Length shoulder to bust = ____ cm 9.Front Length Shoulder to Waist = ____ cm 10.Outer Leg = ____ cm (from waist to floor with your shoes on) 11.Height = ____ cm (from the top of head to floor without shoes) 12.Arm length=___cm (from shoulder to the wrist of hand) 13.Biceps=_____cm(the widest of your arm) 14.Dress color = ( ) # (you can choose from my color chart)

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2.Color Problem
When you place the order,please place your color in the note of the order,because the Ecrater has not suppply the method to choose the color.If you don't place the color ,we will ship the picture color dress to you .If you want us to custom made it in your color,please send your color sample to us via email ,or you could choose the color number from our color chart .Our email is stars5store@hotmail.com . If you want the color / fabric swatches ,please accept the shipping fees ,then we will send the swatches to you .

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3.Payment Problem
We just accept the paypal for payment method in this website,if you want the credit card payment other methods to pay,please contact us before payment .

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4.Return Policy
If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller

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5.Delivery Time
Please place the date when you need the items,if you want the rush order for custom dress please contact us before order,then we will contral the delivery time and help you get the dress in time .In general ,the process time is about 5-20 days ,rush order 5-7 days for simple dresses ,the shipping time is 3-15 days by fast shipping method ,and 20-30 days by china post air mail.Please contact us before order if you want the items less then 10 days .

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5.How to Order ?
There is no registration involved if you wish to buy products. You can place an order by adding items to your shopping cart and going through checkout for any seller. 1. You could see the size ,color and measure guide charts here: http://5stars-store.ecrater.com/c/1815295/custom-note

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Last Updated: 3 Nov 2017 02:08:45 PDT home  |  about  |  terms  |  contact
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